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What is Make used for in a Bolna voice agent?
Make connects Bolna to other apps in visual scenarios: it can place outbound calls through your agent, and it can start a scenario with the full call data every time a call ends. Pick it when you want post-call follow-ups or CRM updates without running your own webhook server.
How do I set up Make with Bolna?
- For actions, add the Make an outgoing phone call module to your scenario and create a Bolna API connection with an API key from Developers → API Keys in the Bolna dashboard.
- For post-call automations, add the Watch end of phone call trigger, create a webhook connection, give it a name and copy the webhook URL Make generates.
- Paste that URL into the Webhook URL field on your agent's Extractions tab and save the agent.
- Add your next modules (Gmail, Twilio, WhatsApp or any other app), map fields from the call payload, then run the scenario with a test call.
Full steps with screenshots: Make setup guide in the Bolna docs.
Which modules does Bolna support on Make?
| Module | Type | What it does | Connection |
|---|---|---|---|
| Make an outgoing phone call | Action | Places an outgoing call from your Bolna agent to a phone number | Bolna API connection |
| Make an API call | Action | Calls any authorized Bolna API endpoint | Bolna API connection |
| Watch end of phone call | Trigger | Receives the full call payload after each call | Bolna webhook connection |
Useful fields in the trigger payload: extracted_data for your extractions, context_details.recipient_data for the variables you passed when making the call, and summary when Call Summary is on.
What can you automate with Make and Bolna?
Email after every call. Send the caller or your team an email with details pulled from extracted_data. The docs example uses Gmail.
SMS follow-ups. Text the caller a short summary or next step after the call. The docs example uses Twilio, and any SMS module works.
WhatsApp follow-ups. Send a WhatsApp message once the call ends, using recipient data such as the caller's name. If you only need WhatsApp templates inside a Bolna workflow, AiSensy does that without Make.
Calls from other apps. Use Make an outgoing phone call to dial a lead when a new record appears in your CRM, sheet or form tool.
Multi-step updates. Branch on the call payload and update several systems in one scenario, for example a CRM record and a team notification.