Last updated
What is AiSensy used for in a Bolna voice agent?
AiSensy lets a Bolna workflow send an approved WhatsApp template message as one of its steps, so a single workflow can mix voice calls and WhatsApp. Pick it when you want a WhatsApp follow-up based on how a call went, without building on Meta's WhatsApp Business API yourself.
How do I set up AiSensy with Bolna?
- In AiSensy, create a WhatsApp template, get it approved by Meta, and launch it as an API campaign.
- Open the AiSensy project and copy the project API key from Developer → Project API Keys.
- In your Bolna workflow, add the AiSensy WhatsApp node, paste the API key and project ID, and click Link AiSensy account. You can also connect at platform.bolna.ai/auth/aisensy.
- Select your campaign, fill in the template variables (you can use workflow fields), and send a test message to your own number before publishing.
Full steps: AiSensy setup guide in the Bolna docs.
Which AiSensy features does Bolna support?
| Field on the aisensy_whatsapp node | What it sets |
|---|---|
| template_name | The approved WhatsApp template to send |
| language | The template's ISO language code, such as en or en_US |
| recipient | Who to message, for example a mobile number from the workflow entry |
| variables | Template placeholder values, keyed "1", "2" and so on, contiguous from 1 |
| campaign_name | Which AiSensy campaign the template came from (display only) |
Messages use Meta-approved templates only. The node doesn't report delivery status yet, so give it a single onward path. Use numbers in international format.
What can you build with AiSensy and Bolna?
Hot lead follow-up. Call a lead, extract how the conversation went, branch on the result, and send hot leads a WhatsApp message while cold ones end.
Post-call confirmations. Send a template with details such as the caller's name, an order ID or a date once the call wraps up.
Multi-step outreach. Combine calls, waits, retries and WhatsApp messages in one workflow campaign that runs over days.
Different senders per brand. Each AiSensy project has its own WhatsApp number and API key, so link the project whose number should appear as the sender.
For in-call scheduling instead of after-call messaging, see Cal.com.