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What is Vobiz used for in a Bolna voice agent?
Vobiz is an Indian telephony provider that lets a Bolna voice agent make outbound calls and answer inbound calls on Vobiz phone numbers, either bought in Bolna or from your own Vobiz account. Pick Vobiz for calling within India, especially if you need 140-series numbers for telemarketing.
How do I set up Vobiz with Bolna?
- Get a number. To buy one, submit KYC from the Vobiz KYC tab in Organisation settings, then go to platform.bolna.ai/phone-numbers, choose India and Vobiz, pick a region and subscribe. To use your own account instead, go to Settings, then Integrations, filter by Telephony and click Connect on the Vobiz card.
- Open your agent's Calling tab, set the telephony provider to Vobiz and save.
- For outbound calls, enter recipient numbers in the dashboard or call the Bolna call API with your agent ID.
- For inbound calls, turn on Inbound Calling in the Calling tab, pick your Vobiz number from the Inbound number dropdown and save the agent.
More detail: Vobiz setup guide in the Bolna docs.
Which numbers and features does Bolna support with Vobiz?
| Feature | Vobiz on Bolna |
|---|---|
| Supported country | India |
| Outbound calls | Yes |
| Inbound calls | Yes |
| Bring your own Vobiz account | Yes |
| Buy a number in Bolna | Yes, after KYC approval, $5 per month |
| 140-series (telemarketing) numbers | Yes, after DLT registration |
| Ambient background noise | Yes (Plivo and Vobiz) |
| Keypad input (DTMF) | Not supported yet |
| IVR menus | Not supported (Plivo only) |
For 160-series transactional numbers or IVR menus, use Plivo. Number rent is separate from per-minute call costs; see pricing.
What can you build with Vobiz and Bolna?
Telemarketing campaigns on 140-series numbers. Run DLT-registered promotional calls in India with an AI agent, and scale them with batch calling.
Call center style outbound. Add an office or call-center ambient track so calls sound like they come from a real desk rather than a silent line.
Inbound support in Hindi and English. Assign a Vobiz number to an agent so it answers customer questions, books appointments or qualifies leads.
Moving existing Vobiz numbers to AI. Connect the Vobiz account you already use, so customers keep calling and seeing the same numbers.