E-commerce phone workflows are repetitive but revenue-sensitive. Bolna voice agents handle order status calls, COD confirmations, recovery campaigns, and support triage without forcing your team to spend the day on routine updates.
These agents map most directly to e-commerce teams and operational phone tasks.
A voice agent for high-volume support lines. It verifies callers, checks order history, handles routine issues, and hands off tricky cases with context.
A voice agent that calls shoppers after checkout drop-off, answers final purchase questions, and nudges them back to payment before intent fades.
A voice agent that confirms COD orders before dispatch, verifies customer intent and delivery details, and helps reduce fake or abandoned shipments.
These agents are usually deployed in another primary industry, but they also fit common e-commerce phone operations.
A voice agent that runs post-purchase or post-visit surveys, captures structured sentiment, and routes negative feedback before it becomes churn.
An AI voice agent for e-commerce answers order and support calls, confirms cash-on-delivery orders before dispatch, and calls shoppers who abandoned their carts. Bolna has ready templates for each of these calls in English and Hindi. You can run them on an inbound support number or as outbound batches from a CSV of orders. Each call ends with structured data, such as whether the order was confirmed, that you can send to your own systems.
| Call type | What the agent does | Template |
|---|---|---|
| Order and support queries (inbound) | Answers FAQs, tracks orders, triages issues and transfers unresolved cases to a human agent. | View agent |
| COD confirmation | Calls the customer before dispatch to confirm the order, capture payment intent and reschedule delivery if needed. | View agent |
| Cart abandonment recovery | Calls shoppers who left items in their cart, uses the cart details you pass in, and guides them back to checkout. | View agent |
| Post-purchase feedback | Collects NPS scores, satisfaction ratings and structured feedback after delivery. | View agent |
| Address and delivery checks | Confirms or corrects the delivery address and preferred time, then writes the answer to your order system through a custom API call. | Custom build |
Yes, if your store or order system has an API. Add a custom function with the endpoint, written by hand or generated from a cURL command, and the agent calls it during the conversation with the order ID the customer gives.
Yes. The e-commerce templates work in English and Hindi, and a multilingual agent switches to the caller's language mid-call. An English word or an order number inside a Hindi sentence does not trigger a switch, so Hinglish callers stay in one language.
Batch calling is built for hundreds or thousands of contacts per CSV upload, and how many calls run at once depends on your plan's concurrency limit. You can schedule the batch, retry no-answer and busy numbers automatically, and restrict calls to set hours in the customer's timezone.
Yes. The transfer call tool routes the live call to a phone number you set, and the agent says a short handoff message in the caller's language before transferring.
Pricing is per call minute and depends on the providers you choose. See bolna.ai/pricing for current rates. If you connect your own provider accounts, you pay those providers directly.
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